The Error 404 message can mean multiple things, but in most cases the issue occurring is that your Flash Player has been remotely disabled by your internet browser.
Apple, Google and Microsoft are trying to move away from using Flash, so they periodically disable Flash Player across all internet browsers. This happens randomly and at any point in time, so it is possible that you have not had issues before and this is just now occurring. Since the Error 404 issue is from the doing of your internet browser, it is not something we can fix remotely from our end. However, this is something you can remedy either through your IT department or by following one of the below suggestions!
** Please note: Even if you have downloaded the latest Flash Player, that does not necessarily mean it is enabled. You must go into your settings to actually enable it. **
Fix the issue through your IT department: Tell them that they need to "turn-on" or "re-enable" Flash on whichever internet browser you prefer using. It does NOT matter if you have downloaded the latest Flash. You still must go into the settings to enable Flash for it to work.
Fix it yourself (follow the hyperlinks for steps on how to re-enable Flash on the browser you prefer using):
- Chrome: Scroll to the "Change your default Flash setting" area and click on "Always ask to run Flash (recommended)" section to get the most clear directions
- OR do the following: When using Google Chrome where on the left-hand side of the browser address bar (next to the “www”) you will see an “i” with a circle around it. Right-click the “i” and find your flash player settings. Make sure flash is set to “allow” then refresh the courseware page and the content should launch when you click the lightning bolt.
- Safari (Mac)
- Internet Explorer
- If you do not see the internet browser you prefer using, simply Google "How to re-enable Flash on [Browser Name]" to find the steps applicable to your browser.
We are currently working on an entire rebuild of all Safety 1st training and our online platform that will no longer run on Flash, as well as many other exciting updates. Until it's launch, thank you for your patience and if one of the above solutions does not work please reach out to us at firstname.lastname@example.org and we will assist you right away.